American Express For The Win

Sony wanted to charge more than half the value of this camera and have me do without for six to eight weeks for a broken LCD screen. This camera was not mishandled and likely had a sleight crack when it was purchased. After several attempts to find some compassion from a Sony Centre service representative, I called American Express, having used my card to purchase the item. Sure enough, the damages were covered by the card insurance and after filling out an online form and emailing a photo of the item, my card was reimbursed for the entire cost within a few days!

Keep this in mind when purchasing electronics, which can come from the factory with some issues: use your American Express card. You get great consumer protection with no hassles.